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Terms & Conditions

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Welcome to G&L Property Management 

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Thank you for choosing G&L Property Management, your trusted partner in property management, letting, and maintenance services. Located at 21 Newhouse Avenue, Dunbar, EH42 1NE, Scotland, we are committed to providing top-quality services tailored to meet the needs of property owners and tenants alike. 

Introduction 

This document outlines the Terms and Conditions under which you may use our website and services. These terms are intended to ensure that both parties understand their rights and obligations. By accessing our website at www.gandlpropertymanagement.com and using our services, you agree to comply with and be legally bound by these terms, which we may update from time to time without notice. Please ensure that you review these terms regularly to keep updated on any changes. 

Please read these terms carefully as they affect your legal rights and obligations. 

Section 1: Business Information and Scope of Services 

1.1 Business Identity 

G&L Property Management is a property management and lettings agency registered and operating in Scotland. Our business is located at: 

G&L Property Management 
21 Newhouse Avenue, Dunbar, EH42 1NE, Scotland 
Website: www.gandlpropertymanagement.com 
Email: info@gandlpropertymanagement.com 

We provide a comprehensive range of property management, letting, and maintenance services for landlords, property owners, and tenants. By engaging with our services, you acknowledge that G&L Property Management operates as a legally recognized entity within the UK and complies with all relevant legal and regulatory frameworks. 

1.2 Scope of Services 

G&L Property Management offers services including, but not limited to: 

  • Letting Services – Assistance with marketing, tenant selection, contract preparation, rent collection, and lease management. 

  • Property Management – Ongoing property maintenance, inspections, compliance with legal and safety requirements, and landlord-tenant communication. 

  • Maintenance Services – Arranging and overseeing repairs, emergency maintenance handling, and contractor coordination. 

  • Regulatory Compliance Support – Ensuring landlords and properties meet the necessary legal requirements for letting in Scotland. 

These services are subject to individual contracts between G&L Property Management and our clients, outlining the specific terms, obligations, and conditions that apply. 

1.3 Legal and Regulatory Compliance 

As a property management and lettings agency, we comply with UK and Scottish legal regulations governing: 

  • The Letting Agent Code of Practice (Scotland) Regulations 2016 

  • The General Data Protection Regulation (GDPR) and Data Protection Act 2018 

  • The Housing (Scotland) Act 2006 & Private Housing (Tenancies) (Scotland) Act 2016 

  • Consumer Rights and Trading Standards Regulations 

  • Property Advertising and Marketing Standards 

Clients, landlords, and tenants engaging with our services must ensure that they comply with relevant legal requirements. Failure to adhere to these regulations may result in the suspension or termination of services. 

1.4 Engagement with G&L Property Management 

By using our services, you acknowledge that: 

  • You are either the legal owner of the property or have the necessary authority to enter into a management or letting agreement. 

  • You will provide accurate, up-to-date, and truthful information regarding your property, tenancy status, and other relevant details. 

  • You agree to comply with all applicable laws, including tenancy laws, maintenance obligations, and landlord responsibilities. 

G&L Property Management reserves the right to refuse service to clients or tenants who fail to comply with legal obligations or engage in fraudulent, misleading, or unlawful activities. 

1.5 Changes to Business Services 

G&L Property Management reserves the right to modify, add, or discontinue any of its services at any time. In the event of a significant change, we will notify existing clients via email or website announcements. 

Any agreements in place at the time of a change will continue under the terms outlined in the specific service contract unless otherwise stated. 

Section 2: Data Collection and Privacy 

2.1 Types of Data Collected 

G&L Property Management collects various types of personal data to facilitate property management, letting services, and maintenance operations. This data includes, but is not limited to: 

  • Personal Identification Information: Name, date of birth, gender, marital status. 

  • Contact Details: Email address, phone numbers, residential address. 

  • Financial Information: Bank account details, payment history, credit score. 

  • Occupational Information: Employer details, job title, income level. 

  • Technical Data: IP addresses, browser types, operating system, website interaction data. 

  • Cookies and Usage Data: Information collected via cookies as detailed in our Cookie Policy. 

2.2 Purpose of Data Processing 

The data collected is used for the following purposes: 

  • Service Provision: Managing property leases, maintenance requests, and tenant communications. 

  • Compliance and Legal Obligations: Ensuring all transactions comply with relevant laws, including the GDPR. 

  • Communication: Sending updates, information about property management services, and promotional offers where consent has been given. 

  • Improvement of Services: Enhancing website functionality, improving user experience, and tailoring services to user needs based on collected data. 

2.3 Legal Basis for Processing 

Data is processed based on several legal grounds, including: 

  • Consent: Explicit consent provided by the user for a specific purpose. 

  • Contractual Necessities: Processing data necessary for the performance of a contract with the data subject or to take steps at the request of the data subject prior to entering a contract. 

  • Legal Requirements: Processing necessary for compliance with a legal obligation to which we are subject. 

  • Legitimate Interests: Processing necessary for the purposes of legitimate interests pursued by G&L Property Management or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject. 

2.4 Data Storage and Security 

G&L Property Management implements robust security measures to protect the data we collect from unauthorized access, alteration, disclosure, or destruction. Specific measures include: 

  • Encryption of Data: Utilizing SSL/TLS encryption for data in transit and encryption techniques for data at rest. 

  • Access Controls: Restricting access to personal data to employees and partners who need to know this information to provide services. 

  • Regular Audits: Conducting regular reviews and audits of our data collection, storage, and processing practices to ensure compliance with legal obligations and best practices. 

2.5 Data Retention 

Personal data will be retained only for as long as necessary to fulfill the purposes outlined in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. Upon expiration of the retention period, personal data will be securely deleted or anonymized. 

2.6 Your Rights Under GDPR 

Under the GDPR, individuals have rights regarding their personal data, including: 

  • Right to Access: The right to be informed of and request access to the personal data processed about you. 

  • Right to Rectification: The right to request that we amend or update your personal data where it is inaccurate or incomplete. 

  • Right to Erasure: The right to request the deletion of your personal data. 

  • Right to Restrict: The right to request that we temporarily or permanently stop processing all or some of your personal data. 

  • Right to Object: The right, at any time, to object to us processing your personal data on grounds relating to your particular situation. 

  • Right to Data Portability: The right to request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party’s service. 

Section 3: Refund and Cancellation Policy 

3.1 Overview 

At G&L Property Management, we understand that circumstances can change, leading to the need for adjustments in service agreements. This section outlines our policies regarding refunds and cancellations to ensure clarity and satisfaction for both parties involved. 

3.2 Cancellation Policy 

  • Service Cancellation by Clients: 

  • Clients may cancel their service agreements with G&L Property Management by providing written notice at least 30 days prior to the intended cancellation date. This notice should be sent to our postal address or via email at info@gandlpropertymanagement.com. 

  • If cancellation occurs before the end of the contracted service period, clients may be subject to early termination fees as specified in their individual service contracts. 

  • Service Cancellation by G&L Property Management: 

  • G&L Property Management reserves the right to terminate services at any time due to non-compliance with our terms, legal issues, or operational challenges. Affected clients will be notified in writing 30 days prior to cancellation. 

3.3 Refund Policy 

  • Prepaid Services: 

  • For services paid in advance, refunds will be considered on a pro-rata basis for any services not rendered as of the cancellation date. This is subject to any applicable early termination fees. 

  • Refunds will be processed within 30 days of the cancellation confirmation and will be issued to the original payment method used by the client. 

  • Deposits: 

  • Deposits collected for the initiation of services are generally non-refundable, except in cases where G&L Property Management fails to commence the contracted services. 

3.4 Modifications to Services 

  • Clients may request modifications to their existing service agreements, such as changes in property management scope or additional maintenance services, by contacting us directly. Such modifications may require adjustments to the service fees and will be documented in an amended contract. 

3.5 Dispute Resolution 

  • In the event of a disagreement regarding refunds or cancellations, clients are encouraged to contact G&L Property Management directly to seek a resolution. We aim to resolve all disputes amicably and efficiently. 

  • If a resolution cannot be reached, disputes will be settled in accordance with Scottish legal proceedings, and may be subject to mediation or arbitration as outlined in the initial service agreement. 

Section 4: Payment Methods 

4.1 Accepted Payment Methods 

G&L Property Management accepts a variety of payment methods to accommodate the needs of our clients. These include: 

  • Bank Transfers: Payments can be made directly into our designated bank account. 

  • Credit/Debit Cards: We accept major credit and debit cards including Visa, MasterCard, and American Express. 

  • Online Payments: Clients may use our secure online portal to make payments. Details and instructions are available on our website. 

  • Global Payments: We partner with Global Payments for secure electronic payment processing. 

4.2 Payment Terms 

  • Invoices: Invoices are issued monthly and are due within 30 days of issuance. Each invoice details charges for the upcoming month and any additional costs incurred from the previous month. 

  • Late Payments: Late payments may incur a charge of 2% per month on any outstanding balance. We reserve the right to suspend services if payments are not received within 60 days of the due date. 

  • Advance Payments: Some services may require payment in advance, particularly for significant maintenance works or when entering into a new lease agreement. 

4.3 Security of Transactions 

Ensuring the security of your financial information is crucial to us. G&L Property Management adheres to stringent security protocols to protect your data during payment processing: 

  • Data Encryption: All payment information is encrypted using advanced encryption technology. 

  • Compliance with PCI DSS: We comply with the Payment Card Industry Data Security Standard (PCI DSS) to ensure that all cardholder information is securely handled. 

  • Regular Security Audits: Our payment systems undergo regular security audits to prevent unauthorized access and ensure data integrity. 

4.4 Billing Discrepancies 

Should there be any discrepancies in billing, clients are encouraged to contact us within 14 days of invoice receipt to allow for timely resolution. Discrepancies reported after this period may not be eligible for adjustment. 

4.5 Refunds on Overpayments 

In the event of an overpayment, the excess amount will be credited to the client’s account and applied towards future invoices. Clients may also request a refund of the overpaid amount, which will be processed within 30 days of the request. 

Section 5: Cookies & Tracking 

5.1 Use of Cookies 

G&L Property Management uses cookies on our website to enhance the user experience and provide personalized services. Cookies are small text files stored on your device that help us understand how you interact with our website and enable us to improve our services. 

5.2 Types of Cookies Used 

We utilize various types of cookies: 

  • Essential Cookies: These are necessary for the website to function correctly and cannot be switched off in our systems. They include, for example, cookies that enable you to log into secure areas of our website. 

  • Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. 

5.3 Cookie Consent and Management 

When you visit our website, a cookie consent banner informs you about the use of cookies and provides you with the choice to accept or decline non-essential cookies. Here is how we manage cookie preferences: 

  • Consent: By clicking "Accept" on the cookie consent banner, you agree to the use of cookies as described in this policy. This includes both essential and performance cookies which enhance site navigation, usage analytics, and site performance. 

  • Customization: Users have the option to customize their cookie settings to reject non-essential cookies. This can be done through the cookie settings interface accessible on our website, allowing users to manage their preferences at any time. 

  • Browser Settings: Additionally, you can control and manage cookies through your browser settings. Each browser provides different mechanisms for managing cookies, including the ability to block or delete them. Please refer to your browser’s help section to learn more about how you can adjust settings to reflect your cookie preferences. 

5.4 Third-Party Cookies 

Our website also uses third-party services such as Google Analytics to provide insight into how visitors use the site. These third-party cookies may track your use of our website and gather data that helps us improve service delivery. These cookies are managed by third parties, and you may be subject to their cookies policy, which we encourage you to review. 

5.5 Implications of Not Accepting Cookies 

Choosing not to accept cookies may impact your experience on our website. While essential cookies are always active to ensure the website functions properly, disabling performance and non-essential cookies might limit certain functionalities, such as personalized browsing and the ability to use some of the interactive features of our service. 

Section 6: Intellectual Property Rights 

6.1 Ownership of Materials 

All content published and made available on our website, including texts, graphics, logos, icons, images, audio clips, digital downloads, and software, is the property of G&L Property Management or is used with permission. This material is protected by copyright, trademark, patent, and other proprietary rights and laws. 

6.2 Use of Website Content 

  • Personal Use: The content on our website is for your personal, non-commercial use only. You may download or copy the content and other downloadable items displayed on the website for personal use, provided that you maintain all copyright and other proprietary notices contained in the materials. 

  • Restrictions: You must not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any material from our website without prior written permission from us. 

  • Copyright Infringement: If you believe that your intellectual property rights have been violated by any content on our site, please contact us to discuss further steps. 

6.3 Licensing of Website Content 

When you post content to our website, you represent and warrant that you have the legal right to post such content and that it does not violate any law or the rights of any person or entity. By submitting content to our website, you grant G&L Property Management a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate, and distribute it in any existing or future media. You also grant G&L Property Management the right to sublicense these rights, and the right to bring an action for infringement of these rights. 

6.4 Third-Party Intellectual Property 

  • Acknowledgment: The use of third-party trademarks on our website does not imply a partnership with or endorsement by the owners of those trademarks. Any trademarks not owned by G&L Property Management that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us. 

  • Permissions: All third-party trademarks are used only for identifying the products or services of their respective owners, and solely to benefit the trademark owner and its affiliates. 

Section 7: Limitation of Liability 

7.1 General Limitations 

G&L Property Management shall not be liable for any damages that have resulted from the use of, or the inability to use, the services and information provided on our website or through our services. This includes but is not limited to: 

  • Direct, Indirect, Incidental, or Consequential Damages: These damages may include loss of profits, data, or other intangible losses, even if G&L Property Management has been advised of the possibility of such damages. 

  • Dependence on Services: Any decision made or action taken by you on the basis of information provided on our website or as part of our services is at your full responsibility and risk. 

  • Third-Party Engagements: We are not liable for any disputes, losses, or damages arising from the transactions with third-party service providers or contractors facilitated through our services. 

7.2 Specific Limitations 

  • Property Services: While we strive to provide high-quality property management, letting, and maintenance services, we cannot be held liable for issues arising from normal wear and tear, unauthorized alterations made by tenants, or natural disasters. 

  • Information Accuracy: Although we endeavor to provide accurate and up-to-date information on our website and in our services, errors can occur. G&L Property Management does not warrant the completeness, reliability, or accuracy of this information. 

7.3 Force Majeure 

G&L Property Management will not be held responsible for failing to perform its obligations under these terms and conditions if such failure is as a result of Acts of God (including natural disasters), terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control. 

7.4 Modifications to Services 

We reserve the right to modify or discontinue, temporarily or permanently, the services with or without notice. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of our services. 

Section 8: Advertising and Promotional Activities 

8.1 Advertising on Our Platform 

G&L Property Management may display advertisements and promotions from third parties on its website or through other communication channels as part of its service offerings. These advertisements may be targeted to the content of information stored on the Services, queries made through our services, or other information. 

8.2 User Consent for Marketing 

By using our services, users agree to receive promotional communications from G&L Property Management unless they opt out of receiving such communications. Users can unsubscribe from receiving marketing materials at any time by following the unsubscribe link in the email communications. 

8.3 Sponsorships and Partnerships 

G&L Property Management engages in various sponsorships and partnerships with other companies. These collaborations are designed to provide additional benefits to our clients and may include joint promotions, co-branded services, and other marketing initiatives. 

8.4 Accuracy and Liability for Third-Party Content 

While G&L Property Management takes care to ensure that all advertising content is from reputable sources, we do not explicitly endorse, and are not responsible for, the accuracy of content or the quality of services provided by third parties. Users should exercise their own judgment and verify any product claims, statistics, quotes, or other representations about products or services provided by advertisers. 

8.5 Promotional Offers 

From time to time, G&L Property Management may offer promotional deals that may include discounts, special pricing, or other offers. These promotions are subject to terms and conditions that will be specified at the time of the offer and are available for a limited time only. 

8.6 Changes to Promotional Activities 

G&L Property Management reserves the right to modify, cancel, or extend promotional offers at any time without notice. We will not be liable for any modification, cancellation, or delay of any promotion due to events beyond our control. 

Section 9: Website Accessibility and User Engagement 

9.1 Commitment to Accessibility 

G&L Property Management is committed to making its website accessible to as wide an audience as possible, regardless of technology or physical capability. We strive to comply with all applicable standards, including those set by the Web Content Accessibility Guidelines (WCAG) 2.1, to ensure our website is accessible to people with disabilities. 

9.2 Accessibility Features 

Our website includes several features designed to improve accessibility for users with disabilities: 

  • Text-to-Speech: This feature is available for users who have difficulty reading text on the screen. 

  • High Contrast Mode: Users can switch to a high contrast mode to improve visibility and reduce eye strain. 

  • Keyboard Navigation: Our website supports navigation using a keyboard for users who cannot use a mouse. 

  • Alternative Text for Images: All images on our site are accompanied by alternative text descriptions, which can be read by screen readers. 

9.3 Feedback and Contact Information 

We continually seek out solutions that will bring all areas of our site up to the same level of overall web accessibility. If you have any comments or suggestions for improvement, please contact us: 

  • Phone: 0754551753 

  • Address: 21 Newhouse Avenue, Dunbar, EH42 1NE, Scotland 

9.4 User Engagement 

G&L Property Management encourages active engagement from our users. Users are invited to provide feedback on our services and website functionality, participate in surveys, and contribute to discussions on our platform. Your feedback helps us to continually improve our services. 

9.5 Modification of Website Content 

We reserve the right to modify or remove any content at any time from our website without notice. This includes adjustments to enhance accessibility, usability, and the overall user experience. Any significant changes will be communicated through our website or via email to registered users. 

Section 10: General Provisions and Miscellaneous Terms 

10.1 Governing Law 

The terms and conditions set forth in this document are governed by and construed in accordance with the laws of Scotland. Any disputes arising out of or related to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Scotland. 

10.2 Severability 

If any provision of these terms and conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect. 

10.3 Entire Agreement 

These terms and conditions constitute the entire agreement between you and G&L Property Management regarding the use of our website and services, superseding any prior agreements between you and us related to your use of this website or services. 

10.4 Amendments to Terms 

G&L Property Management reserves the right to amend these terms and conditions at any time. All amendments to these terms will be posted on our website and effective immediately upon posting. Your continued use of the website and services following the posting of revised terms and conditions constitutes your acceptance of the changes. 

10.5 Waiver 

No waiver of any term or condition set forth in these terms and conditions shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of G&L Property Management to assert a right or provision under these terms and conditions shall not constitute a waiver of such right or provision. 

10.6 Assignment 

You may not assign or transfer any rights or obligations under these terms and conditions without the prior written consent of G&L Property Management. We may assign or transfer any or all of our rights and obligations to others at any time without notice to you. 

10.7 Notices 

All notices, requests, demands, and other communications under these terms and conditions should be in writing and addressed to G&L Property Management at the following address: 21 Newhouse Avenue, Dunbar, EH42 1NE, Scotland, or via email to info@gandlpropertymanagement.com. 

10.8 Survival 

Certain provisions of these terms and conditions shall survive termination or expiration of these terms and the discontinuation of the use of our services. These include, but are not limited to, the provisions concerning intellectual property, limitation of liability, and indemnification. 

 

Closing Section 

Thank You for Choosing G&L Property Management 

We appreciate your interest and engagement with our services. G&L Property Management is committed to providing you with high-quality property management, letting, and maintenance services. We hope that the Terms and Conditions outlined have helped clarify our mutual obligations and set the foundation for a successful relationship. 

Contact Information 

Should you have any questions regarding these Terms and Conditions or need further assistance with any of our services, please do not hesitate to contact us: 

G&L Property Management 
21 Newhouse Avenue, Dunbar, EH42 1NE, Scotland 
Email: info@gandlpropertymanagement.com 
Website: www.gandlpropertymanagement.com 

Effective Date 

These Terms and Conditions are effective as of 25/02/25 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. 

We encourage you to review these Terms regularly to stay informed of our practices. Your continued use of our services following the posting of any changes to these Terms and Conditions constitutes your acceptance of those changes. 

Thank you for trusting us with your property management needs. We look forward to serving you. 

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